Effective Date: 09-07-2024 19:20:04

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At Purnima Interior, we understand that receiving your interior design services and finished goods is an exciting part of bringing your vision to life. This Shipping and Delivery Policy outlines how we handle the shipment and delivery of various items related to your design project.

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What We Deliver:

 

We primarily offer two types of deliverables:

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• Digital Products: This includes design plans, presentations, catalogues and other digital files related to your project. These files will be delivered electronically via email or a secure online portal. 

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• Physical Products: ​

  • Samples & Material Swatches: We may provide physical samples of materials, fabrics, or finishes to help you make informed decisions during the design process.​

  • Finished Goods: We would manufacturer or source a variety of finished goods to fully realize your design plan. This may include furniture (beds, cabinets, shelves), appliances (ovens), fixtures (doors), and other decorative elements to complete your space.

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Delivery and Procurement of Finished Goods:

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• For finished goods procurement and delivery, we handle the following:

  • Sourcing & Selection: We leverage our network of vendors and suppliers to find high-quality, appliances, fixtures, and decor that meet your design specifications and budget.

  • Logistics & Delivery: We coordinate the secure and efficient delivery of all procured finished goods to your project location. This may involve working with various carriers depending on the size and weight of the items.

  • Inspection & Quality Control: We inspect all finished goods upon arrival to ensure they meet our quality standards and match the specifications outlined in your design plan.

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• Please Note:

  • Costs associated with finished goods procurement and delivery will vary depending on the specific items chosen, their origin, and any applicable taxes or duties. We will provide you with a detailed breakdown of these costs before finalizing your order.

  • Delivery timeframes for finished goods may vary depending on the availability of the items and the chosen delivery method. We will provide you with an estimated timeframe based on these factors.

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• Benefits of Using Our Procurement Services:

  • Convenience: We take care of the sourcing, logistics, and delivery, allowing you to focus on other aspects of your project.

  • Expertise: We leverage our industry knowledge and relationships to secure high-quality products at competitive prices.

  • Quality Control: We ensure the items you receive meet our quality standards and align with your design vision.

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Tracking Information:

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For physical product shipments, you will receive a tracking number once your order has shipped. This allows you to track the progress of your delivery online.

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International Shipping:

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We currently offer domestic shipping within India. For international shipping inquiries, please contact us directly to discuss options and potential additional costs.

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Delivery Acceptance:

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Please inspect your packages carefully upon arrival. If there is any damage to the packaging or the contents, please do not accept the delivery and contact us immediately.

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Lost Or Damaged Items:

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In the rare case that a physical product is lost or damaged during shipment, we will work diligently with the carrier to resolve the issue. This may involve filing a claim or arranging for a replacement product.

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Returns And Exchanges:

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Our primary focus is on creating a design plan that perfectly reflects your vision. However, if you are not satisfied with our physical products, please contact us within 7 ​days of delivery to schedule a return or exchange. 

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Contact Us:

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If you have any questions regarding our shipping and delivery policy, please don't hesitate to contact us at purnimainterior1@gmail.com or by mail at the address mentioned below.  

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Please Note:

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• This policy is subject to change without prior notice. We will post any updates to this policy on our website.

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• This policy is not intended to supersede any specific terms and conditions outlined in a signed contract for your project.

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We recommend reviewing this policy carefully before engaging our services. By working together with clear communication, we aim to ensure a smooth and successful project experience for all.

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We appreciate your understanding and look forward to collaborating with you on your dream space!